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| Welcome to Smoky Mountain Center |
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SMC Management Team |
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Serving all Smoky Mountain Center Regions
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Carter, Christina
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Chief Operating Officer
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[ Email ]
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(828) 586-5501 ext. 1204
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Cox, Rhonda
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Senior Director - Care Coordination
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[ Email ]
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(828) 586-5501 ext. 1141
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Ford, Nancy
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Senior Director - Human Resources
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[ Email ]
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(828) 586-5501 ext. 1212
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Foreman, Shelly
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Senior Director - Planning & Public Affairs
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[ Email ]
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(828) 586-5501 ext. 1219
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Ingraham, Brian
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CEO
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[ Email ]
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(828) 586-5501 ext. 1201
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Luke, Allison
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General Counsel
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[ Email ]
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(828) 586-5501 ext. 1206
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Martin, Craig
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Chief Medical Officer
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[ Email ]
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(828) 586-5501 ext. 1208
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Puckett, Stephen
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Senior Director - Clinical/UM
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[ Email ]
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(828) 586-5501 ext. 1232
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Pugh, Genny
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Senior Director - Community Collaboration
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[ Email ]
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(828) 759-2160 ext. 3315
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Slusher, Lisa
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Chief Financial Officer
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[ Email ]
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(828) 586-5501 ext. 1216
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Webb, Robert
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Senior Director - MIS
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[ Email ]
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(828) 586-5501 ext. 1130
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Wilson, Patty
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Senior Director - Provider Network
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[ Email ]
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(828) 586-5501 ext. 1144
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Western Region |
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Serving Cherokee, Clay, Graham, Haywood, Jackson, Macon and Swain Counties
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Ainsley, Jason A.
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Assistant Finance Director
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[ Email ]
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(828) 586-5501 ext. 1215
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Allen, Lisa
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Training Coordinator
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[ Email ]
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(828) 586-5501 ext. 1163
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Baliles, Marianne
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1228
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Barry, Charley
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Quality Mangement Analyst
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[ Email ]
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(828) 586-5501 ext. 1121
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Bartucca, Laura
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1180
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Belsito, Susan
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Billing Auditor
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[ Email ]
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(828) 586-5501 ext. 1187
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Bousquet, Lauren
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1234
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Boyd, David
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I/DD Employment Specialist
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[ Email ]
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(828) 586-5501 ext. 1179
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Bradley, Jessica
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Claims Specialist
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[ Email ]
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(828) 586-5501 ext. 1259
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Bryson, Bethany
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1151
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Buskey, Pam
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Provider Account Specialist
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[ Email ]
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(828) 586-5501 ext. 1242
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Caldwell, James
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Provider Account Specialist
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[ Email ]
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(828) 586-5501 ext. 1941
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Carter, Christina
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Chief Operating Officer
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[ Email ]
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(828) 586-5501 ext. 1204
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Case, Kristine
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MH/SA Housing Manager
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[ Email ]
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(828) 586-5501 ext. 1202
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Chastain, Nancy
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MH/SA Care Coordination Manager
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[ Email ]
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(828) 586-5501 ext. 2838
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Christensen, Keith
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1262
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Christian, Donna
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Claims Specialist
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[ Email ]
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(828) 586-5501 ext. 1326
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Clark, Jessie
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1173
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Clark-Webb, Mikell
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1938
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Clouse, Stephen
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System Network & Infrastructure Manager
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[ Email ]
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(828) 586-5501 ext. 1129
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Collins, Judith
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MH/SA Care Management Supervisor
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[ Email ]
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(828) 586-5501 ext. 1260
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Collins, Jenna
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Access Clinician
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[ Email ]
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(828) 586-5501 ext. 1258
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Conger, Dianne K.
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 2615
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Cook, Candace
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Provider Account Specialist
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[ Email ]
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(828) 586-5501 ext. 1937
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Core, Tabitha
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1175
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Cox, Rhonda
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Senior Director - Care Coordination
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[ Email ]
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(828) 586-5501 ext. 1141
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Danner, Deborah
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1236
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De Luca, Lynne
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I/DD Housing Specialist
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[ Email ]
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(828) 586-5501 ext. 1181
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Dean, Angela
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I/DD Care Coordinator
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[ Email ]
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Please Use Email
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Demonet, Paula
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501
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Dills, Kathy
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1155
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Dodson, Judy
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Access Clinician
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[ Email ]
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(828) 586-5501 ext. 2617
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Driver, Tracey
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Claims Specialist
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[ Email ]
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(828) 586-5501 ext. 1197
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Emmerling, Walter
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Provider Network Data Specialist
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[ Email ]
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(828) 586-5501 ext. 1183
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English, Lynn
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QM Coordinator
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[ Email ]
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(828) 586-5501 ext. 1264
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Estes, Debbie
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Assistant HR Director
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[ Email ]
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(828) 586-5501 ext. 1107
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Fitzsimmons, Linda
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Contract Performance Specialist
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[ Email ]
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(828) 586-5501 ext. 1252
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Flynn, Carol
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I/DD Care Reviewer
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[ Email ]
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(828) 586-5501 ext. 1169
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Ford, Nancy
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Senior Director - Human Resources
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[ Email ]
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(828) 586-5501 ext. 1212
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Foreman, Shelly
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Senior Director - Planning & Public Affairs
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[ Email ]
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(828) 586-5501 ext. 1219
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Frazier, Lisa
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Customer Service Director
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[ Email ]
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(828) 586-5501 ext. 1225
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Frizzell, Monica
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Eligibility and Enrollment Specialist
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[ Email ]
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(828) 586-5501 ext. 1176
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Frizzell, Nathan
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Project Manager
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[ Email ]
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(828) 586-5501 ext. 1218
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Galovic, Michael J.
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Clincial Data Specialist
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[ Email ]
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(828) 586-5501 ext. 1227
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Gillum, Krissy
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Grievance and Appeals Monitoring Manager
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[ Email ]
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(828) 586-5501 ext. 1932
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Gosselin, Fanny
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1220
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Hall, Mark
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Help Desk Assistant I
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[ Email ]
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(828) 586-5501 ext. 1177
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Hall, Kristy
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Recruitment Coordinator
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[ Email ]
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(828) 586-5501 ext. 1142
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Hall, Carrie
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I/DD Care Reviewer
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[ Email ]
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(828) 586-5501 ext. 1161
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Hanson, Scott
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Cusomter Service Representative
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[ Email ]
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(828) 586-5501 ext. 1203
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Hardie, Bryan
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Cusomter Service Representative
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[ Email ]
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(828) 586-5501 ext. 1134
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Harlan, Catherine
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1165
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Hayes, Sherri
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Financial Analyst
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[ Email ]
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(828) 586-5501 ext. 1117
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Hayes, Christopher
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Access Manager
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[ Email ]
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(828) 586-5501 ext. 1137
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Hazelman, Tina
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1263
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Hector, Amy
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1159
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Herring, Kristen
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Provider Account Specialist
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[ Email ]
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(828) 586-5501 ext. 1269
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Howell, Jill
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Senior Director Support Assistant
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[ Email ]
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(828) 586-5501 ext. 1267
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Howell-Shook, Jill
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Care Coordination Admin Support
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[ Email ]
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(828) 586-5501 ext. 1149
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Hyer, Stephen
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Program Integrity Director
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[ Email ]
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(828) 586-5501 ext. 1940
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Ingraham, Brian
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CEO
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[ Email ]
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(828) 586-5501 ext. 1201
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Inman, Mary
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Medical Records Manager
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[ Email ]
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(828) 586-5501 ext. 1193
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Johnson, Jenny
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Claims Specialist
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[ Email ]
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(828) 586-5501 ext. 1122
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Jones, Robert
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Help Desk Assistant
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[ Email ]
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(828) 586-5501 ext. 1131
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Jordan, Ruth
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Gero Team Director
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[ Email ]
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(828) 586-5501 ext. 1245
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Justice, Brian
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Clinical Services Specialits
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[ Email ]
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(828) 586-5501 ext. 1145
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Keenan, Susan
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501
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Kent, Sondra
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Eligibility & Enrollment Specialist
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[ Email ]
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(828) 586-5501 ext. 1119
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King, Clint
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System Network and Infrastructure Technician
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[ Email ]
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(828) 586-5501 ext. 1132
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Kirkland, Thad
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Maintenance Manager
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[ Email ]
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(828) 586-5501 ext. 1113
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Kozicki, Steven
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Care Coordination Dept. Data Specialist
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[ Email ]
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(828) 586-5501 ext. 1939
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Kuehn, Judy
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1147
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Lalemand, Maryann
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Consumer & Family Specialist
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[ Email ]
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(828) 586-5501 ext. 1174
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Lamb, Brande
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Contract Performance Specialist
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[ Email ]
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(828) 586-5501 ext. 1235
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Lance, Mellissa
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Data Entry Operator II
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[ Email ]
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(828) 586-5501 ext. 1135
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Lawson, Leslie
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Gero Specialist
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[ Email ]
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(828) 586-5501 ext. 1248
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Ledford, Anita
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QM Specialist
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[ Email ]
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(828) 586-5501 ext. 3314
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Leyland, Renee
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SIS Assessor
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[ Email ]
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(828) 586-5501 ext. 1158
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Lind, Martha
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Gero Nurse
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[ Email ]
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(828) 586-5501 ext. 1214
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Linkinhoker, Sylvia
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Data Entry Operator II
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[ Email ]
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(828) 586-5501 ext. 1127
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Loughborough, Kristina
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Data Entry Operator II
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[ Email ]
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(828) 586-5501 ext. 1120
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Lozano, Olivia
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Receptionist
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[ Email ]
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(828) 586-5501 ext. 1099
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Luke, Allison
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General Counsel
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[ Email ]
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(828) 586-5501 ext. 1206
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Martin, Laura
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Application Analyst Liaison
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[ Email ]
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(828) 586-5501 ext. 1140
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Martin, Craig
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Chief Medical Officer
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[ Email ]
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(828) 586-5501 ext. 1208
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Mason, Cheryl
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MIS Project Coordinator
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[ Email ]
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(828) 586-5501 ext. 1138
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McClure, Julia
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Consumer & Family Support Manager
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[ Email ]
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(828) 586-5501 ext. 1156
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McCollough, Srisuda
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Analyst Liaison
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[ Email ]
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(828) 586-5501 ext. 1128
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McLeod, Sheila
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501
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Michaelsen, Sara
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I/DD Care Reviewer
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[ Email ]
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(828) 586-5501 ext. 1168
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Miller, Emma
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I/DD Care Coordination Manager
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[ Email ]
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(828) 586-5501 ext. 1186
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Miller, Steve
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1146
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Moore, Pamela S.
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Hospital Liaison Manager
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[ Email ]
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(828) 586-5501 ext. 1209
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Myers, Angela
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QM Specialist
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[ Email ]
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(828) 586-5501 ext. 1933
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Nash, Janice
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1160
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Nichols, John
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Accounting Manager
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[ Email ]
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(828) 586-5501 ext. 1171
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Owen, Deanna
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Authorization Support
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[ Email ]
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(828) 586-5501 ext. 1253
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Parker, Jeff
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System Network and Infrastructure Administrator
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[ Email ]
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(828) 586-5501 ext. 1133
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Payne, Ronnie
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I/DD Care Manager
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[ Email ]
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(828) 586-5501 ext. 1194
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Pearce, Kimberly
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Provder Account Director
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[ Email ]
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(828) 586-5501 ext. 1207
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Phalo, Sameerah
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Appeals Coordinator
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[ Email ]
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(828) 586-5501 ext. 1190
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Powell, Ayofemi
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Claims Specialist
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[ Email ]
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(828) 586-5501 ext. 1104
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Proffitt, Brady
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Accounting Technician
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[ Email ]
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(828) 586-5501 ext. 1934
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Puckett, Stephen
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Senior Director - Clinical/UM
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[ Email ]
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(828) 586-5501 ext. 1232
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Renner, Angie
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MH/SA Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1257
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Riles, Jeanice
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Claims Specialist
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[ Email ]
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(828) 586-5501 ext. 1124
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Roberts, David
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Application Analyst Liaison
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[ Email ]
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(828) 586-5501 ext. 1125
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Rogers, Emily
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1268
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Roody, Katherine
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Provider Account Specialist
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[ Email ]
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(828) 586-5501 ext. 1136
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Rumbough, Wallace
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1105
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Sanders, Rodney
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Contracts Administrator
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[ Email ]
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(828) 586-5501 ext. 1172
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Sandridge, Trina
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Grievance / Appeals Monitoring Specialist
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[ Email ]
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(828) 586-5501 ext. 1241
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Schore, Beth
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Community Hospital Liason
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[ Email ]
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(828) 586-5501 ext. 1195
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Seay, Amy
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Community Collaboration Specialist
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[ Email ]
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(828) 586-5501 ext. 1238
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Shelow, Toni
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Care Management Director
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[ Email ]
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(828) 586-5501 ext. 1223
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Simmons, Julia
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MH/SA Care Manager
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[ Email ]
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(828) 586-5501 ext. 1217
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Sinclair, Julia
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Senior Director - Waiver Contract
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[ Email ]
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(828) 586-5501 ext. 1221
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Slusher, Lisa
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Chief Financial Officer
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[ Email ]
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(828) 586-5501 ext. 1216
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Smith, Rachael
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I/DD Care Management Supervisor
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[ Email ]
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(828) 586-5501 ext. 1139
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Smith, Lorri
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1943
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Smith, Melanie
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 1152
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Stuart, Mary
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Claims Coordinator
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[ Email ]
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(828) 586-5501 ext. 1102
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Tannerhill, Richie
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Consumer & Family Advisor
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[ Email ]
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(828) 586-5501 ext. 1157
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Tax, Paul
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Claims Manager
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[ Email ]
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(828) 586-5501 ext. 1170
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Throgmorton, Brynn
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Payroll/AP Technician
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[ Email ]
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(828) 586-5501 ext. 1112
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Thurlow, Lula
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QM Admin Support
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[ Email ]
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(828) 586-5501 ext. 1123
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Turpin, Janice
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Clinical/UM Authorization Support
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[ Email ]
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(828) 586-5501 ext. 1192
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Tyson, Robert
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QM Incident Tracking and Report Specialist
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[ Email ]
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(828) 586-5501 ext. 1226
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Vanwy, Robin
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I/DD Clinical Director
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[ Email ]
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(828) 586-5501 ext. 1189
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Watson, Kimberly
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Billing Auditor
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[ Email ]
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(828) 586-5501 ext. 1254
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Way, Regina
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Administrative Support
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[ Email ]
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(828) 586-5501 ext. 1222
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Webb, Robert
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Senior Director - MIS
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[ Email ]
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(828) 586-5501 ext. 1130
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Webb, Timothy
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Application Support Specialist
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[ Email ]
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(828) 586-5501 ext. 1148
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Webb, John
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Staff Accountant
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[ Email ]
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(828) 586-5501 ext. 1229
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Wells, Jennifer
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I/DD Care Coordinator
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[ Email ]
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(828) 349-2058 ext. 2274
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Williams, Rhonda
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Customer Service Representative
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[ Email ]
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(828) 586-5501 ext. 1143
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Wilson, Sara F.
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MH/SA Care Coordination Director
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[ Email ]
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(828) 586-5501 Ext. 1224
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Wilson, Patty
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Senior Director - Provider Network
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[ Email ]
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(828) 586-5501 ext. 1144
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Woodley, Kim
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Financial Analyst
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[ Email ]
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(828) 586-5501 ext. 1243
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Woody, Edward
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Analyst - Web Site
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[ Email ]
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(828) 586-5501 ext. 1126
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Zachary, Wanda
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Eligibility & Enrollment Temp
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[ Email ]
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(828) 586-5501 ext. 1237
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Zachary, David
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Help Desk Assistant I
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[ Email ]
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(828) 586-5501 ext. 1167
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Northern Region |
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Serving Alleghany, Ashe, Avery, Watauga and Wilkes Counties
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Armentrout, Katrina
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I/DD Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4425
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Blevins, Dana
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Community Hospital Liason
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[ Email ]
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(336) 927-5634
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Brown, Karen
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MH/SA Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4430
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Brumfield, Vanessa
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Community Relations Coordinator
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[ Email ]
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(828) 265-5315 ext. 4401
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Church, Cheryl
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SIS Assessor
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[ Email ]
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(828) 265-5315 ext. 4412
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Clark, Tina
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I/DD Care Coordinator Manager
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[ Email ]
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(828) 265-5315 ext. 4416
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Effler, Tracy
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Consumer & Family Advisor
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[ Email ]
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(828) 265-5315 ext. 4432
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Farrington, Maggie
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MH/SA Care Coordination Manager
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[ Email ]
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(828) 265-5315 ext. 4408
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Farrington, Allison
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SIS Assessment Manager
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[ Email ]
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(828) 265-5315 ext. 4419
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Hill, Jody
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MH/SA Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4429
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Ikall, Amy
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I/DD Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4435
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Johnston, Daniel
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Contract Performance Specialist
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[ Email ]
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(828) 265-5315 ext. 3326
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McGroarty, Heather
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I/DD Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4426
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O'Neal, Benjamin
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In-Reach Specialist
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[ Email ]
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(828) 586-5501 ext. 4407
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Pace, Caroline
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I/DD Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4417
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Paige, Robin
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I/DD Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4403
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Perkins, Bonnie
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MH/SA Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4428
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Poplin, Jimmy
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MH | SA Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 4420
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Pruess, Christy
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I/DD Care Coordination Director
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[ Email ]
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(828) 265-5315 ext. 4402
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Richardson, Alma
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I/DD Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4434
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Schindler, Marie
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MH/SA Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4431
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Shatley, Jayme
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Geriatric Specialist
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[ Email ]
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(828) 586-5501 ext. 2425
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Timbers, Veronica
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MH/SA Care Coordinator
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[ Email ]
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(828) 265-5315 ext. 4404
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Watts, Lorelei
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MH/SA Housing Specialist
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[ Email ]
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(828) 265-5315 ext. 4409
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Winkler, Robin
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Community Colaberation Specialist
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[ Email ]
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(828) 265-5315 ext. 4433
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Central Region |
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Serving Alexander, Caldwell and McDowell Counties
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Abernethy, David
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In-Reach Specialist
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[ Email ]
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(828) 586-5501 ext. 3322
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Auton, Mary
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Credentialing Specialist
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[ Email ]
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(828) 759-2160 ext. 3338
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Barlow, Kameron
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Contract Performance Specialist
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[ Email ]
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(828) 759-2160 ext. 3329
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Bivens, Mitzi
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Eligibility & Enrollment Supervisor
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[ Email ]
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(828) 759-2160 ext. 3310
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Bozeman, Tim
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Application Analyst Liaison
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[ Email ]
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(828) 759-2160 ext. 3311
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Bradley, Jimmy
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Consumer & Family Advisor
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[ Email ]
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(828) 759-2160 ext. 3349
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Bridges, Charlotte
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MH/SA Care Coordination Manager
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[ Email ]
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(828) 759-2160 ext. 3337
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Burleson, Dustin G.
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MH/SA Care Coordinator
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[ Email ]
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(828) 659-6646
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Canipe, Lana
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Application Analyst Liaison
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[ Email ]
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(828) 759-2160 ext. 3313
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Danner, Lakisha
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I | DD Care Coordinator
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[ Email ]
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(828) 659-6648
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Day, Tammy
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Community Collaboration Administrative Support
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[ Email ]
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(828) 759-2160 ext. 3325
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Frazier, John
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I/DD Care Coordination Manager
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[ Email ]
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(828) 759-2160 ext. 3341
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Goble, Elaine
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Gero Nurse
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[ Email ]
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(828) 759-2160 ext. 3334
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Gragg, Lynn
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Eligibility & Enrollment Specialist
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[ Email ]
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(828) 759-2160 ext. 3319
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Holman, Julie
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I/DD Care Coordinator
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[ Email ]
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(828) 586-5501 ext. 3323
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Horton, Thelma
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Gero Specialist
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[ Email ]
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(828) 759-2160 ext. 3333
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Isaacs, Melissa
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Financial Analyst
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[ Email ]
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(828) 759-2160 ext. 3317
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Isaacs, Ida
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MH/SA Care Coordinator
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[ Email ]
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(828) 426-8229
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Jackson, Thelena
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Broughton Liaison
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[ Email ]
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(828) 759-2160 ext. 3321
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Kellerman, Sharon
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I/DD Olmstead Specialist
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[ Email ]
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(828) 759-2160 ext. 3347
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Lawson, Elizabeth
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I/DD Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 3340
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Ledbetter, Melissa
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Community Collaboration Specialist
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[ Email ]
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(828) 759-2160 ext. 3320
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Lloyd, Mary E.
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Family Partner Coordinator
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[ Email ]
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(828) 759-2160 ext. 3335
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Long, Jill
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I/DD Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 4418
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McBrayer, Sarah
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MH/SA Housing Specialist
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[ Email ]
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(828) 759-2160 ext. 3352
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Norman, Jessica
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MH/SA Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 3345
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Pugh, Genny
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Senior Director - Community Collaboration
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[ Email ]
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(828) 759-2160 ext. 3315
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Robinson, Ann
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Emergency Services Coordinator
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[ Email ]
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(828) 759-2160 ext. 3327
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Rochelle, Joseph L.
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MH/SA Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 3318
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Rochelle, Debra
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GERO Team Manager
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[ Email ]
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(828) 759-2160 ext. 3342
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Sain, Heather
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MH/SA Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 3350
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Shuping, Brian
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CFAC Support Specialist
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[ Email ]
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(828) 759-2160 ext. 3324
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Spencer, Terry
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Gero Team Manager
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[ Email ]
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(828) 759-2160 ext. 3332
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Stroebel, Michelle
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SIS Assessor
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[ Email ]
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(828) 759-2160 ext. 3331
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Sturtevant, Vicki
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MH/SA Care Coordinator
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[ Email ]
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(828) 659-6649
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Swallows, Sheila
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Help Desk Assistant
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[ Email ]
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(828) 759-2160 ext. 3336
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Thompson, Susan
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I/DD Care Coordinator
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[ Email ]
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(828) 659-6650
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Triplett, Jason
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MH/SA Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 3344
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Trotta, Kim
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I/DD Care Coordinator
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[ Email ]
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(828) 759-2160 ext. 3357
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Willis, Rodney
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MH/SA Employment Specialist
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[ Email ]
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(828) 759-2160 ext. 3348
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For Immediate Help, Call 1-800-849-6127 For Customer Services, Call 1-888-757-5726 For TTY Calls, 1-888-757-2280
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Copyright © 2009 - 2013 Smoky Mountain Center All Rights Reserved
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Privacy Policy
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